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To Host or Not to Host – That is the Telecom Question

By Admin on July 27, 2016 in Customer Service, Phone Systems

When it comes to deciding between a hosted versus on-premise telephone system, are you asking the right questions? Certainly hosted has an immediate cost benefit, but what might you be giving up? With on-premise solutions, you may feel that having that capital expenditure is better for your organization, but what might it cost you overall when fully burdened with maintenance costs?

These are exactly the types of questions Randy Miears, sales manager for SJS Communications, fields every day.

“I always start with understanding what the client wishes to accomplish,” said Randy. “Why do they want a new system? What’s the benefit of one type over the other?”

Miears and the team at SJS are constantly analyzing the best alternative for their prospective clients while also providing a cost analysis that encompasses both short- and long-term projections.

“Our clients are concerned with functionality, but also longevity and overall cost,” said Randy. “We always consider all sides of the equation. It’s a lot like purchasing a car. You have to consider as the car ages, you’ll need additional repairs.”


Deciding Factors 

There are plenty of factors to consider when choosing the right system to fit your needs, including:

  • Company Growth – will your company experience rapid growth over the next several years, or has it reached a plateau?
  • Expenditures – always part of the conversation is the desire to have the system as an operating expense, versus a capital expenditure.
  • Migration strategy – how quickly and easily can you move to your new system and is one significantly better than the other?
  • Usage – in addition to growth, understanding what your long-term use will be is key. For example, your business having seasonal needs is something to consider.
  • Disaster Recovery – understanding the full disaster recovery plan and how quickly you can be up and running based on critical business needs is an important factor to consider, particularly if your business cannot afford outages.

Of course, there is licensing, maintenance and updates, all of which are easier on hosted, but still very possible with on-premise solutions.

“Realistically the functionality between the two is more even than in the past, so I believe it comes down to one thing,” said Randy. “Service.”


Service Makes the Difference

Anyone who has needed to purchase a new telephony system, whether for expansion or a move, often experiences some frustration.

“Our clients are happy for two primary reasons – we take the time to understand their needs to determine the best solution, and we believe in excellence in customer service,” said Randy.

SJS Communications ensures each client is given the best service by covering every purchase with their Total Coverage Commitment. Each client receives a customized Total Coverage Commitment customized to their purchase while also focusing on the following benchmarks that ensure SJS Communications is consistently providing the best service:

  • Major Outage Repair Service Response – approximately 4 hours
  • Regular Repair Service Response – approximately 24 hours
  • Moves, Adds or Changes – 1 to 5 days
  • Discounts on Time & Material Services
  • Labor Coverage for Repairs (not in all Commitments)
  • Guaranteed Service Times Met or You Get Paid


Analysis is the Answer

At the end of the day, it really does come down to having a partner that can work with you to analyze your short and long-term needs, be responsive to those needs, and ensure you have the best solution available.

“We provide a free system review and cost analysis so that our potential clients can reach the best decision with all the facts,” said Randy. “Our focus is on what’s best for the client.”

Contact SJS Communications to get your free system review and costs analysis today!



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