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Posts tagged with ‘customer service’

  • Kari’s Law is in Effect. Is Your Phone System Compliant?

    By Laura Armbruster on September 1, 2016
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    Today the State of Texas implemented Texas Health and Safety Code Chapter 771A, known as Kari’s Law, which requires telephone systems that provide outbound dialing capacity to be configured to provide direct access to 9-1-1 service, and in instances where no hardware changes are necessary, to provide notification of a 9-1-1 call to a central location on the site of […]
  • Moving Offices Should Not Become a Horror Story

    By Laura Armbruster on August 18, 2016
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    Moving. It’s way up there in things that disrupt your office, particularly productivity. And that’s if the move goes smoothly. If it doesn’t, well it can quickly turn into a horror story. Like having the landlord tell you that you must vacate your space early. Or getting to your new location and having it flooded so you cannot move in. […]
  • Total Commitment Saves the Day

    By Laura Armbruster on July 19, 2016
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    When you think of the word hero, many images leap to mind – comic book heroes, police and firefighters, a teacher or relative. However, it does not typically bring to mind your telecommunications provider – unless you are Michelle Macdowell, CFO of Criado & Associates, a full-service minority and woman-owned civil engineering and land surveying firm. Michelle was in charge […]