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  • Are You Prepared to Achieve Technology Excellence in 2017?

    By Laura Armbruster on December 13, 2016
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    Did you know… 47% of companies haven’t started to embark on a digital transformation? Only 11% of companies assess their digital strategies as “excellent?” Over half (52%) of senior executives cite a lack of familiarity with technology causing a barrier to digital transformation? Digital transformation is expected to boost the bottom line by more than 50% for some companies over […]
  • New Telecom with a Tax Savings? Bonus!

    By Laura Armbruster on October 25, 2016
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    This is often a harried time of the year – budgeting for 2017, analyzing 2016 and trying to make the right decisions to move your company forward. This is exacerbated by the uncertainty of our economic future. Will you continue to grow? Will you need to downsize? How will you accommodate the changing needs of your business and ensure good […]
  • New 911 Laws & Their Impact to Your Business

    By Laura Armbruster on October 15, 2016
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    Recently, the State of Texas implemented a new 911 law, called Kari’s Law, which is a mandatory regulation that requires your business to allow 911 to be called without dialing a prefix number (for more information check out our infographic). Kari’s Law is one of several regulatory changes that have been introduced and are sweeping the nation. This caught the […]
  • Do You Have the Right Telecom Services Provider? Ask These 10 Questions to Find Out.

    By Laura Armbruster on September 19, 2016
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    Communication is critical to good business practices, and yet we often take for granted the tools we use for that communication – until we don’t have access to them. If your email goes down, that is frustrating. If your telephones don’t work, that can be devastating. Clients who call typically need a resolution quickly – otherwise they would not have […]
  • Kari’s Law is in Effect. Is Your Phone System Compliant?

    By Laura Armbruster on September 1, 2016
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    Today the State of Texas implemented Texas Health and Safety Code Chapter 771A, known as Kari’s Law, which requires telephone systems that provide outbound dialing capacity to be configured to provide direct access to 9-1-1 service, and in instances where no hardware changes are necessary, to provide notification of a 9-1-1 call to a central location on the site of […]
  • Moving Offices Should Not Become a Horror Story

    By Laura Armbruster on August 18, 2016
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    Moving. It’s way up there in things that disrupt your office, particularly productivity. And that’s if the move goes smoothly. If it doesn’t, well it can quickly turn into a horror story. Like having the landlord tell you that you must vacate your space early. Or getting to your new location and having it flooded so you cannot move in. […]
  • To Host or Not to Host – That is the Telecom Question

    By Admin on July 27, 2016
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    When it comes to deciding between a hosted versus on-premise telephone system, are you asking the right questions? Certainly hosted has an immediate cost benefit, but what might you be giving up? With on-premise solutions, you may feel that having that capital expenditure is better for your organization, but what might it cost you overall when fully burdened with maintenance […]
  • Total Commitment Saves the Day

    By Laura Armbruster on July 19, 2016
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    When you think of the word hero, many images leap to mind – comic book heroes, police and firefighters, a teacher or relative. However, it does not typically bring to mind your telecommunications provider – unless you are Michelle Macdowell, CFO of Criado & Associates, a full-service minority and woman-owned civil engineering and land surveying firm. Michelle was in charge […]